Hotel receptionist CV example to fill in
At a hotel front desk, managers look for three things: languages, booking software and the way you deal with guests. This receptionist CV example highlights all three, with the numbers of the hotels you have worked in. Open it in the editor, swap in your own details and download it as PDF or Word.
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In this example
- Your languages, each with its level.
- The property management system and booking sites you use.
- The type of property and the numbers: rooms, stars, shifts.
What to write in a receptionist CV
Your profile
Two or three sentences on where you have worked (city hotel, resort, B&B, hostel), which languages you speak and what you can handle on your own. The manager wants to know whether they can leave you in charge of a shift.
GenericOutgoing people person with excellent communication skills.
SpecificReceptionist with four years in four-star hotels in Venice. I speak English, German and French and run the evening shift on my own, from check-in to cashing up.
Experience
For each property give the name, the town, the stars or type of property and the number of rooms. Then what you did: check-in and check-out, bookings from online travel agents, the till, complaints, night shifts. Numbers show the pace better than a list of duties.
DutyHandling reservations.
With numbersI manage reservations for a 75-room hotel, from the hotel website and from sites like Booking.com and Expedia.
Skills to include
- Check-in and check-out, guest registration, the till.
- Direct and online bookings, availability and rates.
- The property management system you know (for example Opera or Protel).
- Local information, transfers, restaurant and tour bookings.
- Complaints and special requests.
Languages
At the front desk they matter more than anything else. Give each language a CEFR level (A1 to C2) and a word that explains it. For jobs in other countries, make a copy of your CV in their language: in the «Design» tab choose the CV language and CV Espresso offers a translated copy next to the original.
Frequently asked questions
No hotel experience yet: what do I write?
Start from placements during your hospitality or tourism course and from customer-facing jobs, abroad too. Languages and shift availability count for a lot. See also the guide to a CV with no experience.
Should I mention night shifts?
Yes, if you have done them or can do them: many hotels are looking for night staff, and people who have already covered nights alone have an edge.
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